Return Policy

At Safe & Tie, customer satisfaction is at the heart of everything we do. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Items may be returned within 30 days of delivery, provided that:

  • The item is unused and in its original condition
  • The item is returned in its original packaging
  • Proof of purchase or order confirmation is provided
  • The product is not damaged due to misuse, improper installation, or normal wear and tear

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or special-order products
  • Clearance or final-sale items
  • Products that have been used, modified, or damaged after delivery
  • Items returned without prior authorization

Return Process

To initiate a return, please contact our customer support team with your order details.

📧 Email: Safeandtie@gmail.com

Please include the following in your message:

  • Order number
  • Product name
  • Reason for return
  • Photos (if the item is damaged or defective)

Once your return request is reviewed and approved, we will provide you with full instructions for returning the item.

Refunds

After receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will work with you promptly to arrange a replacement, exchange, or full refund as appropriate.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error or a defective product
  • Original shipping charges are non-refundable unless otherwise required by applicable law

Exchanges

We may offer exchanges for defective or damaged items, subject to product availability. Please contact our support team to check availability before initiating an exchange request.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to reach out:

Safe & Tie
🌐 Website: https://safe-tie.myshopify.com/
📧 Email: Safeandtie@gmail.com
📞 Phone: +1 346-744-6160
📍 9523 Antoine Dr, Suite F, Houston, TX 77086, United States